Cancellation & Refund

CANCELLATION AND REFUND

www.nbmart.in – Online Grocery Store, Udaipur

At nbmart.in, we strive to provide the best shopping experience. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

a) Before Dispatch:

• Orders can be canceled before they are dispatched from our warehouse.

• To cancel, contact our customer support via phone or email with your order details.

• A full refund will be processed for prepaid orders canceled before dispatch.

b) After Dispatch:

• Once an order has been dispatched, it cannot be canceled.

• You may refuse delivery upon arrival, but applicable delivery charges may be deducted from the refund.

2. Refund Policy

a) Eligible Refunds:

Refunds are applicable in the following cases:

• You receive a damaged, expired, or defective product.

• You receive a product different from what was ordered.

• Order cancellation before dispatch (for prepaid orders).

b) Non-Refundable Items:

• Items that have been opened, used, or tampered with.

• Orders refused due to a change of mind after delivery.

c) Refund Process:

• Refunds will be processed within 7-10 business days after approval.

• The amount will be refunded via the original payment method (for prepaid orders) or store credit.

• If the refund is delayed, contact our support team for assistance.

3. Return Process

• Report issues within 1 hours of delivery by contacting our support team.

• Provide necessary details, such as order ID and product images (if applicable).

• Returns are accepted only after verification by our team.

4. Contact Us

For cancellations, refunds, or returns, reach out to us at:

Phone : +91-7073737261

Address : 743 Q, Hiran Mangri Sector-11, Udaipur, Rajasthan, Pin Code - 313001

By using nbmart.in, you agree to this Cancellation & Refund Policy.