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CANCELLATION AND REFUND

www.nbmart.in – Online Grocery Store, Udaipur

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At nbmart.in, we strive to provide the best shopping experience. If you need to cancel an order or request a refund, please review our policy below.

 

1. Order Cancellation

 

a) Before Dispatch:

    •    Orders can be canceled before they are dispatched from our warehouse.

    •    To cancel, contact our customer support via phone or email with your order details.

    •    A full refund will be processed for prepaid orders canceled before dispatch.

 

b) After Dispatch:

    •    Once an order has been dispatched, it cannot be canceled.

    •    You may refuse delivery upon arrival, but applicable delivery charges may be deducted from the refund.

 

2. Refund Policy

 

a) Eligible Refunds:

 

Refunds are applicable in the following cases:

    •    You receive a damaged, expired, or defective product.

    •    You receive a product different from what was ordered.

    •    Order cancellation before dispatch (for prepaid orders).

 

b) Non-Refundable Items:

    •    Items that have been opened, used, or tampered with.

    •    Orders refused due to a change of mind after delivery.

 

c) Refund Process:

    •    Refunds will be processed within 7-10  business days after approval.

    •    The amount will be refunded via the original payment method (for prepaid orders) or store credit.

    •    If the refund is delayed, contact our support team for assistance.

 

3. Return Process

    •    Report issues within 1 hours of delivery by contacting our support team.

    •    Provide necessary details, such as order ID and product images (if applicable).

    •    Returns are accepted only after verification by our team.

 

4. Contact Us

 

For cancellations, refunds, or returns, reach out to us at:

Website : www.nbmart.in

Email : nbmartnbworld@gmail.com

Phone : +91-7073737261

Address : 743 Q, Hiran Mangri Sector-11, Udaipur, Rajasthan, Pin Code - 313001

 

By using nbmart.in, you agree to this Cancellation & Refund Policy.

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