CANCELLATION AND REFUND
www.nbmart.in – Online Grocery Store, Udaipur
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At nbmart.in, we strive to provide the best shopping experience. If you need to cancel an order or request a refund, please review our policy below.
1. Order Cancellation
a) Before Dispatch:
• Orders can be canceled before they are dispatched from our warehouse.
• To cancel, contact our customer support via phone or email with your order details.
• A full refund will be processed for prepaid orders canceled before dispatch.
b) After Dispatch:
• Once an order has been dispatched, it cannot be canceled.
• You may refuse delivery upon arrival, but applicable delivery charges may be deducted from the refund.
2. Refund Policy
a) Eligible Refunds:
Refunds are applicable in the following cases:
• You receive a damaged, expired, or defective product.
• You receive a product different from what was ordered.
• Order cancellation before dispatch (for prepaid orders).
b) Non-Refundable Items:
• Items that have been opened, used, or tampered with.
• Orders refused due to a change of mind after delivery.
c) Refund Process:
• Refunds will be processed within 7-10 business days after approval.
• The amount will be refunded via the original payment method (for prepaid orders) or store credit.
• If the refund is delayed, contact our support team for assistance.
3. Return Process
• Report issues within 1 hours of delivery by contacting our support team.
• Provide necessary details, such as order ID and product images (if applicable).
• Returns are accepted only after verification by our team.
4. Contact Us
For cancellations, refunds, or returns, reach out to us at:
Website : www.nbmart.in
Email : nbmartnbworld@gmail.com
Phone : +91-7073737261
Address : 743 Q, Hiran Mangri Sector-11, Udaipur, Rajasthan, Pin Code - 313001
By using nbmart.in, you agree to this Cancellation & Refund Policy.